Canton Ticino · Switzerland
AI agency for SMEs in Lugano: free audit + training
You run an SME among the 9 000+ businesses in the Lugano region? IAPME Suisse helps local SMEs with concrete AI adoption: free audit, team training, ChatGPT/Copilot/Claude integration. Active in the Università della Svizzera italiana (USI) ecosystem. nFADP + AI Act compliant, measurable ROI in 4-12 weeks.
Business districts served
- · Centro
- · Paradiso
- · Cassarate
- · Besso
- · Viganello
- · Cornaredo
Sectors with high AI ROI
- · Banche e gestione patrimoniale
- · Fiduciarie e servizi contabili
- · Commercio di materie prime
- · Turismo e ospitalità
- · Moda e design
Local innovation ecosystem
Università della Svizzera italiana (USI) · SUPSI · Istituto Dalle Molle IDSIA · Centro Svizzero di Calcolo Scientifico (CSCS) · AITI · Lugano Living Lab
Population: 65 000+ · PME: 9 000+
Concrete AI use cases
24/7 AI customer service chatbot
Deployment on website + WhatsApp Business with company knowledge base. Typical ROI: -40% level-1 tickets in 8 weeks.
Quote & follow-up automation
ChatGPT + Make/Zapier to generate quotes, track payments, multi-channel follow-ups. Win: 6-12 h/week per salesperson.
Virtual admin assistant
Microsoft 365 Copilot + custom agents for reports, minutes, document search. nFADP compliant.
AI for B2B lead generation
Automated prospecting Apollo + ChatGPT + LinkedIn Sales Navigator. At-scale personalisation, nFADP audit included.
Our services for local SMEs
Free AI audit 30-60 min
Process mapping, 5 quick wins, AI maturity score, 90-day roadmap. PDF report in 48h.
Custom AI training
FR/DE/IT, team or executive sessions. Compliant with Art. 4 AI Act. Cantonal subsidies available.
AI tool integration
ChatGPT Team, Microsoft Copilot, Claude Pro, Make/Zapier, n8n self-hosted. Swiss or EU hosting.
Strategic consulting
Express audit, 90-day support, nFADP + AI Act compliance, data governance.
Why IAPME Suisse
- Specialised in SMEs 5-50 employees
- Multilingual FR · DE · IT · EN
- Physical presence French, German & Italian Switzerland
- nFADP + AI Act baked into every mission
- Free no-commitment audit, PDF report within 48h
- Clear terms, personalized proposal
Frequently asked questions
What AI services do you offer SMEs in Lugano?
IAPME Suisse offers in Lugano: free AI audit, team training (ChatGPT, Copilot, Claude), tool integration, strategic consulting. nFADP + AI Act included. On-site or remote.
How is an AI project scoped for an SME in Lugano?
Initial scoping identifies priorities, risks, useful data and quick wins. The proposal is personalized according to scope and available support programs.
Do you work with the Lugano innovation ecosystem?
Yes. We collaborate with local actors: Università della Svizzera italiana (USI) · SUPSI · Istituto Dalle Molle IDSIA · Centro Svizzero di Calcolo Scientifico (CSCS) · AITI · Lugano Living Lab. Connections with academic experts and clusters available.
What cantonal funding for an AI project in Lugano (canton Ticino)?
Cantonal and national programs may support selected innovation projects. We help identify relevant options depending on canton, sector and maturity level.
Let's start your AI project in Lugano
Book 30 minutes to map your processes and identify your AI quick wins.